Published: 27/10/2026
Last Updated: 27/10/2026
Introduction:
—This Document is the Refunds, Returns, Exchanges and Cancellation Policy for Mother Jewels.
—To purchase from this website means that you have accepted the terms and conditions of this Policy.
—To accept this Policy means that you have accepted the terms and conditions of the following:
Definitions:
-Refund — To request or to automatically receive money for a faulty service.
-Return — To deliver back to the address it was originally sent from.
-Exchange — To request another new separate delivery to duplicate the same order as previously received/ scheduled.
“You” — The Customer
“Us” — Mother Jewels
“We” — Mother Jewels
(free) — A service which may or may not be free of monetary duties.
“Mother Jewels” — An online retail store which sells jewellery
Please Note:
You may only make an enquiry for a refund, a return or a new delivery if it has been up to 10 calendar days after the product has been confirmed to be successfully delivered to your listed postal address by the according shipping company by the date of our website analytics.
This website only delivers to US, UK and Canadian postal addresses.
Where is my Order?
Please wait for up to 20 working days for your oder to deliver to your postal address.
You can access tracking information by contacting motherjewels.com and “shipping” or “tracking” in the subject line.
This website only delivers to US, UK and Canadian postal addresses.
What are the Requirements in order to Receive a Refund?
Accepted 100% Refund:
Broken (which can be evidenced by an accepted customer photo and or video)
Wrong Variant Was Sent (wrong colour, wring material type) (which can be evidenced by an accepted customer photo and or video)
Product Has Not Been Delivered within 20 Working Days
Delivery Has Been Cancelled (from a mistake on our end)
You Have Reported a Medical Issue that has been Medically Substantiated (which can be evidenced by a doctor’s note which is within 14 calendar days of the confirmed delivery date)
Accepted Partial $10 Refund (or a Free $20 Digital Gift Card):
Chipped or Scratched (which can be evidenced by an accepted customer photo and or video)
Part of the package Was Missing (which can be evidenced by an accepted customer video)
Product Has Not Been Delivered within 10 Working Days
Delivery Has Been Cancelled (from a mistake on customer’s end)
Non-Refundable (Non-Accepted Refund):
Low Quality (dull or weak materials) (this is a subjective opinion)
Battery Has Run Out or Power Does Not Run (power can be restored + battery can be replaced by yourself
Product Has Not Been Delivered within 5 Working Days
Device Has Not Come With Instructions or You Cannot Tell How to Work the Device Properly (subjective + skill level based)
What are the Requirements in order to Receive an Exchange/ a New Delivery?
Accepted Free New Delivery:
Broken or Chipped (which can be evidenced by an accepted customer photo and or video)
Wrong Variant Was Sent (e.g. wrong colour) (which can be evidenced by an accepted customer photo and or video)
Part of the package Was Missing (which can be evidenced by an accepted customer video)
Non-Accepted Free New Delivery:
Low Quality (this is a subjective opinion)
What are the Requirements in order to Receive a Return?
Accepted Free Returns:
The Above for 100% Refunds + Weight is over 100 grams
Accepted Not Free Returns:
The Above for Partial Refunds + Weight is over 100 grams
Non-Accepted Returns:
Weight is under 100 grams
How do I Request a Refund, Return or Exchange?
—To request a Request a Refund, Return or Exchange, you may contact us via motherjewels.com and enter the word “Refund” or the word “Return” or the word “Exchange” within the Subject Line. Then describe the details of your request.
—You may then receive the address to send the order to via mother jewels.com, you have requested a (free) Return, or if you have requested a (free) exchange/ a new separate duplicate delivery to duplicate the same order as previously received/ scheduled.
When Will I Receive my Refund?
Your refund will be received within 30 days of your enquiry via our contact email motherjewels.com.
Chargeback Fraud
Any false or non applicable payment chargebacks is considered chargeback fraud and may result in the customer’s account being blocked or banned from the website indefinitely.
Reservation of Rights Clause
MOTHER JEWELS reserves the right to modify, update, amend, withdraw or terminate the terms of this policy at any time, with or without prior notice.
