Refunds Policy

Published: 27/10/2026

Last Updated: 27/10/2026

Introduction:

—This Document is the Refunds, Returns, Exchanges and Cancellation Policy for Mother Jewels.

—To purchase from this website means that you have accepted the terms and conditions of this Policy.

—To accept this Policy means that you have accepted the terms and conditions of the following:

Definitions:

-Refund — To request or to automatically receive money for a faulty service.

-Return — To deliver back to the address it was originally sent from.

-Exchange — To request another new separate delivery to duplicate the same order as previously received/ scheduled.

“You” — The Customer

“Us” — Mother Jewels

“We” — Mother Jewels

(free) — A service which may or may not be free of monetary duties.

“Mother Jewels” — An online retail store which sells jewellery

Please Note:

You may only make an enquiry for a refund, a return or a new delivery if it has been up to 10 calendar days after the product has been confirmed to be successfully delivered to your listed postal address by the according shipping company by the date of our website analytics.

This website only delivers to USA postal addresses.

Where is my Order?

–Please wait for up to 20 working days for your order to deliver to your postal address.

You can access tracking information by contacting motherjewels.com and “shipping” or “tracking” in the subject line.

–This website only delivers to USA postal addresses.

What are the Requirements in order to Receive a Refund?

Accepted 100% Refund:

Broken (which can be evidenced by an accepted customer photo and or video)

Wrong Variant Was Sent (wrong colour, wring material type) (which can be evidenced by an accepted customer photo and or video)

Product Has Not Been Delivered within 20 Working Days

Delivery Has Been Cancelled (from a mistake on our end)

You Have Reported a Medical Issue that has been Medically Substantiated (which can be evidenced by a doctor’s note which is within 14 calendar days of the confirmed delivery date)

Accepted Partial $10 Refund (or a Free $20 Digital Gift Card):

Chipped or Scratched (which can be evidenced by an accepted customer photo and or video)

Part of the package Was Missing (which can be evidenced by an accepted customer video)

Product Has Not Been Delivered within 10 Working Days

Delivery Has Been Cancelled (from a mistake on customer’s end)

Non-Refundable (Non-Accepted Refund):

Low Quality (dull or weak materials) (this is a subjective opinion)

Battery Has Run Out or Power Does Not Run (power can be restored + battery can be replaced by yourself

Product Has Not Been Delivered within 5 Working Days

Device Has Not Come With Instructions or You Cannot Tell How to Work the Device Properly (subjective + skill level based)

What are the Requirements in order to Receive an Exchange/ a New Delivery?

Accepted Free New Delivery:

Broken or Chipped (which can be evidenced by an accepted customer photo and or video)

Wrong Variant Was Sent (e.g. wrong colour) (which can be evidenced by an accepted customer photo and or video)

Part of the package Was Missing (which can be evidenced by an accepted customer video)

Non-Accepted Free New Delivery:

Low Quality (this is a subjective opinion)

What are the Requirements in order to Receive a Return?

Accepted Free Returns:

The Above for 100% Refunds + Weight is over 100 grams

Accepted Not Free Returns:

The Above for Partial Refunds + Weight is over 100 grams

Non-Accepted Returns:

Weight is under 100 grams

How do I Request a Refund, Return or Exchange?

—To request a Request a Refund, Return or Exchange, you may contact us via motherjewels.com and enter the word “Refund” or the word “Return” or the word “Exchange” within the Subject Line. Then describe the details of your request.

—You may then receive the address to send the order to via mother jewels.com, you have requested a (free) Return, or if you have requested a (free) exchange/ a new separate duplicate delivery to duplicate the same order as previously received/ scheduled.

When Will I Receive my Refund?

Your refund will be received within 30 days of your enquiry via our contact email motherjewels.com.

Chargeback Fraud

Any false or non applicable payment chargebacks is considered chargeback fraud and may result in the customer’s account being blocked or banned from the website indefinitely.

Reservation of Rights Clause

MOTHER JEWELS reserves the right to modify, update, amend, withdraw or terminate the terms of this policy at any time, with or without prior notice.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.